1. Click Sign Up.
2. Enter your email address and a password.
3. Verify your email address.
4. You can also sign up with your Google account.

1. Click Forgot your password?
2. Enter your email address.
3. Check your inbox.
4. Follow the link to create a new password.

• The password is incorrect.
• Your email address isn’t verified.
• Your account is temporarily restricted.
• There’s a connection problem.

If the problem persists, contact Support.

1. Click the «Image» button.
2. A box with a «+» will open so you can upload your photo or video (multiple files allowed). For videos we only accept .mp4, .HEIC and .MOV.
3. Select your photo or video from your device.
4. Wait until it loads and shows a green check.
5. Write a caption and add relevant hashtags. E.g.: #latina, #slim, #colombia. Tip: our search indexes the text of your posts, so a good caption and the right hashtags will help more people find your content.
6. The $ button lets you set a price for that post. If you don’t add a price, it will only be visible to your subscribers.
7. The lock button controls who can see your post:
   • Closed: only your subscribers can see the content.
   • Open: the post is visible to all users.

The broadcast icon, next to the lock, lets you start a Live. To create a Live you must:

1. Enter the name of the Live.
2. Choose the access type:
   1. Available to everyone (Paid): both subscribers and other users can join, but they must pay the price you set to access it.
   2. Available to Subscribers: only your active subscribers will have access.

If you don’t set a price with the $ button, users already subscribed to your profile can view the post at no extra cost.

If you set a price with the $ button, users must pay that amount to unlock the post. The maximum price allowed per post is $100 USD.

The My Profile option lets you view and edit your cover and profile photos.

Bookmarks let you save posts or profiles you want to view later. Use them to easily find content you liked.

The Likes section shows all the posts you’ve liked, so you can revisit them.

The Balance shows the money available in your account that you’ve earned on the platform. Your balance becomes available 15 days after the user’s purchase.

The Wallet shows the balance you have available to make payments within the platform.

In My Subscriptions you can see all the creators you’re currently subscribed to. You can also manage or cancel your subscriptions.

The Purchased section shows all the content you’ve bought on the platform.

The “Become a creator” option lets you start the identity verification process (KYC) to become a content creator on the platform.

This process is required to keep the community safe and to comply with the platform’s legal policies.

Tip: before starting KYC, have one of the following documents ready: ID, passport or driver’s license. At the end you’ll need to accept both creator requirements.

The Report Bugs option lets you report technical issues or glitches you find on the platform. Reach us through Support.

You can log out by selecting Log Out in the menu. This ends your current session on the device.

The Account Menu gives you access to more advanced profile settings and lets you manage your account on the platform.

Account verification is a security process that confirms your identity before you become a creator. It helps to:

• Protect your identity.
• Prevent fraud.
• Comply with legal regulations.

Verifying your identity lets us confirm that you’re of legal age and the real person behind the account. It’s a mandatory legal and safety requirement before you can monetize content on the platform.

During verification you’ll need one of the following documents:

• ID card
• Passport
• Driver’s license

The document must be valid and clearly legible.

1. Enter your country of origin.
2. Accept the initial terms.
3. Change the language if needed: from the first screen you can change the process language using the link at the bottom left.
4. Select the document type you’ll use to verify your identity: passport, ID card or driver’s license.
5. Capture your document image. Make sure it isn’t blurry, is well lit, and the text is clearly legible.
6. Take a photo of the front of the document.
7. Take a photo of the back. Note: this step isn’t required if you use a passport.
8. Take a selfie. For a successful verification, the image must be clear, your face fully visible, with a neutral expression and good lighting.
9. Verification review. The system reviews your information automatically. If everything is correct, your account is verified and you can use all creator features.
10. Important: before monetizing your content, you must set up a payment method on your account so you can receive and withdraw your earnings.

Adding funds gives you a balance within the platform to make payments such as:

• Subscriptions to creators.
• Buying exclusive content.
• Access to paid posts.
• Sending tips.

You can add an amount between $5 USD (minimum) and $100 USD (maximum).

You can currently add funds with a debit or credit card. This method lets you pay securely within the platform.

Once the payment is approved, the funds are automatically credited to your Wallet and available to use immediately.

Funds added to the wallet are meant for making payments within the platform and cannot be withdrawn as cash.

Yes. Payments are processed through CCBill, an authorized payment provider that uses security systems to protect your transactions.

It’s the amount users pay to access your exclusive content for 30 days, renewing every 30 days.

They let you offer longer subscription periods to your fans and are often used for long-term discounts or promotions.

The chosen plan renews automatically at the end of the period. You must turn on the switch to enable each subscription.

You can currently add funds with a debit or credit card. This method lets you pay securely within the platform.

The Status button enables or disables each subscription type. When enabled, users can choose that plan; when disabled, that option won’t appear for fans.

If you turn on Free subscription, users can follow your profile without paying. You can still monetize through:

• Paid posts.
• Exclusive content.
• Tips.
• Paid Lives.
• Private messaging.

After setting the prices, press Save changes so the new rates apply to your profile.

Yes, you can change the price whenever you like from this section. The new price will be shown to new subscribers. Remember to save your changes so they apply correctly.

This section lets you control what profile information is visible to other users. You can adjust:

• Your profile visibility.
• Online activity.
• Personal information.
• Your account’s public data.

If you turn on Hide profile, your account won’t appear in search results or in the creator discovery sections, keeping your profile more private.

This option prevents other users from seeing the country you use the platform from.

Two-step authentication (2FA) adds an extra layer of security. When you log in, in addition to your password you’ll enter a verification code sent to your email. This protects your account against unauthorized access.

After changing your preferences, press Save changes to apply the new settings.

This section lets you control which countries your profile is visible in. You can select or deselect countries as you prefer.

You can mark the countries where you want to block your profile’s visibility. Users located there won’t be able to find you in:

• Search.
• Explore creators.
• Recommendations.

Yes. You can select your country of residence to prevent users from your own country from finding you. This option is widely used by creators who prefer not to appear in their home country.

Yes. You can change this setting anytime from the Account Menu. Changes apply once you save them.

No. This setting only affects your profile’s visibility to new users. Your current subscribers will keep access to your content.

This section lets you set up the method you’ll use to receive your creator earnings. Here you can select or change the payment method linked to your account.

Your earnings are sent to the payment method set up in this section. Payments are currently processed through Cosmo Payment.

Once payments are available in your Balance, you can withdraw them immediately.

To set up your Cosmo Payment account and receive your earnings, complete the registration and verification on the Cosmo platform. Follow the step-by-step instructions in the video below. Tip: fill in all the requested details to avoid delays in your payments.

Watch Video

The balance shows the available money you’ve earned as a creator. It comes from:

• Fan subscriptions.
• Paid posts.
• Unlocked content.
• Tips.
• Paid Lives.

When a user buys your content, the earnings are recorded in your balance and become available for withdrawal after a 15-day period.

Yes. You can withdraw all or part of your available balance, as long as the account balance is greater than $100 USD.

Once payments are available in your Balance, you can withdraw them immediately.

To set up your Cosmo Payment account and receive your earnings, complete the registration and verification on the Cosmo platform. Follow the step-by-step instructions in the video below. Tip: fill in all the requested details to avoid delays in your payments.

Watch Video

The money is automatically sent to the payment method configured with the SAN in your Cosmo Payment account.

To monetize your content and withdraw your earnings you need a payment method set up. If you don’t, the system won’t allow you to earn income or make withdrawals.

Once the withdrawal has been processed by the system, it can’t be canceled.

You can review your withdrawal history in this same section.